I ordered 2 cuddle cushions on 22nd January one was a present so I didn't open it until 13th Feb one of the cushions had a rip in it and one of the cuddle arms had no filling so was very floppy I emailed straight away with photos with the problem on the 13th Feb had a reply today saying seeing as its out of the 30 day policy of refunds or returns there was nothing they could do. Think someone is bad with their maths as I'm still in the 30 day policy will never order from them again
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