I placed my first order with OK Living, having complete faith that they wouldn't let me down. Unfortunately the experience has been awful.My order was dispatched but hasn't moved for days - it's being 'stored' for some unknown reason in a warehouse somewhere.OK Living informed me of the delay, and said they'd provide further information within 48 hours. I was disappointed but trusted that they would indeed provide further information.I contacted them to query what the issue is, but have been met with bizarre replies telling me that I must contact the courier myself to try and resolve this as they have no control over it. I'm not suggesting they have control of the courier, but I am suggesting that they advised me they would provide an update. I expected that to mean they are investigating cause of the issue and they will let me know when to expect delivery.It's not my responsibility as the buyer to track down parcels being stored in another country, by the courier that OK Living booked!OK Living are now refusing to reply to me, instead sending this bizarre automated message: 'We have received your message twice. Your request has already been processed. This information only serves as an interim notification, no feedback is required.' How ignorant is that?! I didn't send anything twice, they've just chosen to stop replying.Who knows when or if I'll receive my item? OK Living have taken £213 of my money, told me there's an issue with delivery and that they would keep me updated - then backtracked on that and refused to help, all the while keeping my hard earned money!UPDATE: The order eventually arrived in parts over separate days. The quality is incredibly poor, with several predrilled holes misaligned and the screws provided not the correct size. This didn't become apparent until the furniture was part-built, so I have been forced to rectify the issues myself.
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