ok-living.co.uk

3.5
3.5 Based on 80 reviews

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Average Rating

3.5

/
5

80 Reviews

5 Star
53%
4 Star
4%
3 Star
7%
2 Star
6%
1 Star
30%

All Reviews

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Review Time

Sarah Smith
I had a very disappointing experience with OxLiving. From the outset, communication was inconsisten

I had a very disappointing experience with OxLiving.

From the outset, communication was inconsistent and often delayed. Emails went unanswered for extended periods, and when responses did arrive they did not fully address the questions raised. This made what should have been a straightforward process unnecessarily stressful.

During the tenancy process, key information was either unclear or provided at the last minute. This created avoidable uncertainty and required repeated follow-up on my part. Expectations around timelines and responsibilities were not communicated transparently.

I also found the handling of [maintenance issues / deposit matters / contract queries – insert what actually applies] to be unsatisfactory. Despite raising concerns clearly and promptly, the matter was not resolved in a timely or satisfactory way.

Overall, I would not recommend OxLiving based on my experience. Professional communication, transparency and responsiveness are basic expectations in the housing sector, and in my case these standards were not met.

1
Date of experience: Mar 06, 2026
Sarah Smith
Very disappointing

I had a very disappointing experience with OxLiving.From the outset, communication was inconsistent and often delayed. Emails went unanswered for extended periods, and when responses did arrive they did not fully address the questions raised. This made what should have been a straightforward process unnecessarily stressful.During the tenancy process, key information was either unclear or provided at the last minute. This created avoidable uncertainty and required repeated follow-up on my part. Expectations around timelines and responsibilities were not communicated transparently.I also found the handling of [maintenance issues / deposit matters / contract queries – insert what actually applies] to be unsatisfactory. Despite raising concerns clearly and promptly, the matter was not resolved in a timely or satisfactory way.Overall, I would not recommend OxLiving based on my experience. Professional communication, transparency and responsiveness are basic expectations in the housing sector, and in my case these standards were not met.

1
Date of experience: Mar 06, 2026
J Elms
Fantastic service

Fantastic service. Kept up to date. We are definitely using them again.

5
Date of experience: Feb 25, 2026
Andrew Thomson
Great product and it’s really solid and…

Great product and it’s really solid and professionally done.

5
Date of experience: Feb 23, 2026
Barbara
The package was damaged in 3 corners…

The package was damaged in 3 corners thus damaging the Wardrobe.

3
Date of experience: Feb 04, 2026
Rochelle Lyons
Overpriced and rubbish quality

Overpriced and rubbish quality. Delivery is just whenever it happens to turn up, comes in 3 o4 different deliveries. I had damaged goods but was basically told as I didn't notice till halfway through putting it together, that I'd basically agreed the delivery. Even though pictures of the parcel were given them. My very first order went missing and they refunded and was told they would accept the loss. It did arrive weeks later. Some damaged, i had to purchase brackets and screws to strenthen it. I persevere and made 4 more orders and so far 2 have come and both have issues. Still waiting for another 2 wardrobes, there's been no date for delivery given. I would def not recommend this company. Top price for poor materials.

1
Date of experience: Feb 02, 2026
Andrew K
Excellent quality

Excellent quality, great communication and prompt delivery. Would order from them again.

5
Date of experience: Feb 02, 2026
Brian turner
Confusing description

Confusing description, 2 small units fixed together, easy assembly and well made.

5
Date of experience: Feb 02, 2026
Elena
Good experience

We ordered a bed for a child and to be honest didn't expect to get it fast or intact, or undamaged. Surprisingly it arrived all good, in a good time and wasn't damaged. It was easy to assemble and overall constriction is good.

5
Date of experience: Feb 02, 2026
Margaret Cooper
Excellent Coompany service excellent communication…

Great service excellent communication and a very speedy delivery well done Ok living the furniture was beautiful

5
Date of experience: Feb 02, 2026

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