I wish I could give this ZERO stars! Do not buy from this site, EVER!!!I ordered a vanity from OK Living, It arrived with a manufacturing defect. The table top for vanity was missing the required holes, which makes assembly impossible. The product is unusable.January 25, 2026I reported the defect the same day. I sent photos. I explained clearly that the vanity cannot be assembled.January 26, 2026OK Living confirmed they would send a full replacement package. I accepted. They instructed me to return the rest of the package and keep the defective part. A return label was issued. At this point, they formally chose replacement as the solution.February 7, 2026After hearing nothing, I followed up. I was then told the required new vanity was out of stock and there was no delivery date. So the promised replacement was never actually coming.On the same day, they offered a refund of DKK 2,000.February 9, 2026Instead of honouring that amount, they issued a “credit note” for DKK 200. Not DKK 2,000. DKK 200. For a completely unusable piece of furniture.When I challenged this, they suddenly shifted the argument and claimed that the cancellation period had expired. I didn't have a change of mind return. This is a defective product. They acknowledged the defect. They promised a replacement. They failed to deliver it. Then they tried to reduce the refund to a fraction of what was discussed! So bad.To summarize:• They shipped a defective product• They acknowledged the defect• They promised a replacement on January 26• They failed to deliver the replacement• They offered DKK 2,000 on February 7• They then issued only DKK 200• They attempted to hide behind “expired cancellation” instead of handling the defectThe product cannot be used. The replacement never arrived. The refund has not happened, and they continue to say "Cancellation isn't possible"! It's like they're not even reading my emails. And every time the mail is from a totally different person.This has been a frustrating and unnecessary process from start to finish. I would not recommend ordering from OK Living, ever!!! Basically, they are thieves at this point; they've stolen my money and delivered a faulty product. Stay away from this site.
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