My table arrived with two scratches right across the top of it and somebody had tried to hide the scratches with black marker pen, the response was ok we can offer you £20 if you can get the problem sorted yourself or you can send it back but we cannot collect it you will have to take it to the parcel force shop, its a MASSIVE HEAVY TABLE and i am 54 and 5.0ft, how on this earth can i take this to a shop. I have asked for a manager to contact me to sort this out but i have heard nothing and i don't know what to do, i just want this table collected and my £208.00 reimbursingTHIS IS THE RESPONSE FROM OK-LIVING IMAGINE IF I WAS AN OLD AGED PENSIONER WHO DIDNT DRIVE - I AM GOING TO REALLY STRUGGLE TO TAKE THIS MASSIVE TABLE TO A SHOPDate: 19 November 2025 at 10:20:03 GMTSubject: [13463317-5354-4d23-8461-eeb51826cc44] Re: Re: Re: RE: Re: Update to your order 621123 (inkl. Retourenschein)Good day,thank you very much for your message. Please accept my apologies for the inconvenience caused.Unfortunately, collection is not possible.Please take the packages to the ParcelForce parcel office.Best regards,Natalia Soroka
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