Disappointed with the customer service / sales policy regarding a replacement mug following an accidental breakage.
Unfortunately we broke one of our Cochineal coloured mugs (from the Kintaro range sold in a box of four at £50)
Entirely our fault, a slip of the hand during washing.
I was very disappointed to find that despite the stock being freely available in single units in the Guildford store (and not packed in fours or boxed) the OKA policy is that they are only sold in sets of four.
I was told a ‘deviation from that would mess up our stock ‘ so they wouldn’t sell me a single unit.
Lovely quality mugs, great finish and feel. A pleasure to use, but please note ‘buyer beware’ if you have the misfortune of a breakage you will have buy another four to make up your ‘set’.
Disappointed….and poor customer experience accordingly.
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What is OKA all about? Simply put, it’s a love affair with living well. Since the very beginning, we’ve been on a mission to create things that make time spent with friends and family more memorable. We believe that’s the secret to living beautifully: enjoying it.
OKA started small, with three women bringing unique designs from the Far East to shoppers in the West. Lady Annabel Astor, a serial entrepreneur on a mission to find special items to decorate her holiday home with, invited two friends along: her sister-in-law Sue Jones, whose decorating pedigree included stints at Jasper Conran and Colefax and Fowler, and Lucinda Waterhouse, a skilled horticulturist whose company made exquisite faux flowers. Together they set out to create a catalogue of charming home upgrades.
From the start, the OKA team has called on talented artisans from all over the world to bring its ideas to life. Our furniture and homewares prioritise beauty, comfort and style, but we choose items for their integrity, not because they fit a prescribed look. The magic of OKA is the mix: hand-picked global treasures, rich textures and patterns, and timeless furniture profiles. It’s ever-changing but unwaveringly British; elegant and easy-going; sophisticated but never stiff.
And our name? OKA is a phonetic take on ochre, a colour that nods to the East, yet feels innately British. A blend of cultures and aesthetics working in perfect harmony, which is at the heart of everything we do.
Building on over two decades of collections, 13 experiential stores in the UK, a website, and an ideas-packed magazine, we’ve become a destination for lovers of home, season after season. And the more we continue to follow our passion for design, the more we inspire others to find theirs.See more
