I wish I could give a negative rating. My experience with OKMobility at Malpensa Airport was extremely disappointing. It a deceitful and disengenuous rental provider.
We hired a car for four days and were given a Ford Kuga that already had multiple dents. We were advised to take photos, but also reassured that all existing damage had been recorded in their initial report. Unfortunately, this turned out not to be the case. Due to the late pickup time (after 9:30pm) and travelling with a young child, we relied on their assurance and didn’t photograph every single mark.
At return, the process felt very one-sided. The staff member went through the vehicle asking for photos of each dent. When we couldn’t provide a photo for one of them, we were told it wasn’t on their system and would be charged. At that point, the inspection effectively stopped. No photo was taken of the alleged new damage, and the report itself did not clearly document or timestamp the issue.
We were subsequently charged €400. While I have excess insurance, the situation is frustrating — not just because of the cost, but the lack of transparency and the administrative hassle of reclaiming it with insufficient documentation.
Overall, the experience felt unfair and avoidable. The small saving versus more established rental companies simply isn’t worth the risk or stress. Avoid them at all costs, they don't deserve your custom.
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Alquila un coche con OK Mobility. Nuestras Stores de movilidad están situadas en aeropuertos, estaciones de trenes y centro ciudad. Encuentra la mejor oferta de movilidad con el Alquiler de coches, Suscripción, Venta y Renting. También contamos con servicio de alquiler de motos y furgonetas de carga.
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