I had a very disappointing experience with OK Mobility in Morocco.
We were required to pay a €3,000 deposit, which is extremely high to begin with. The car was returned in perfect condition, and this was formally signed off at the time—no damage, no issues.
Despite this, it has now been four months and we are still waiting for our deposit to be refunded.
Every attempt to follow up has resulted in vague responses and excuses, both over the phone and via messages. We’ve repeatedly been told to “relax” and that it will be processed soon, but nothing has actually happened.
Holding such a large amount of money for this long, with no clear resolution or accountability, is completely unacceptable.
I would strongly caution others before renting from OK Mobility, especially if a large deposit is involved.
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Alquila un coche con OK Mobility. Nuestras Stores de movilidad están situadas en aeropuertos, estaciones de trenes y centro ciudad. Encuentra la mejor oferta de movilidad con el Alquiler de coches, Suscripción, Venta y Renting. También contamos con servicio de alquiler de motos y furgonetas de carga.
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