I had a very disappointing experience with your service. After booking a ride, the driver demanded extra money beyond the shown fare and asked me to cancel the trip. When I refused, the driver did not come for pickup.
Despite this, I was charged a cancellation fee. I do not understand why I should be penalized when the driver refused to provide the service.
This is unfair and unacceptable. I request a full refund of the cancellation charges and strict action against such drivers to prevent this from happening again.
Please resolve this issue at the earliest.
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