This service has deteriorated significantly. Drivers frequently decline accepted rides, and the company does not take action against them. I waited at a major transport hub for over an hour and ultimately opted for a more reliable option. The app is not user-friendly at all. There is no way to contact them via email or phone. If you encounter an issue, you're left relying solely on their mobile application for support. I had an incident on a specific date in a major city and tried to reach out through the app multiple times. Each time I submitted a complaint, I received a generic response stating that a refund would be generated in seven days. Seventeen days later, nothing had happened, and I had no way of knowing the status. Their postpaid service feels like a trap to retain our money for an extended period. I ended up paying cash to the driver, yet my account still reflects the same amount owed. Truly frustrating. To avoid falling into this trap, I highly recommend steering clear of this service. A more reliable option is another platform that often provides rides at lower prices and with fewer hassles.
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