I placed an order 15 days ago and it has not been processed or shipped despite being charged. I have reached out multiple times to try to get assurance this is a good order or get an ETA on when it will be shipper but they have been unresponsive. Update: Customer service reached back out to me to advise the product was oversold and could not be fulfilled. They are working to provide a solution. While not ideal, they are working to fix the issue
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