I ordered from this disreputable company before I looked at Trustpilot.The web site is very professional and looks the part.I ordered in Aug 2025 a pure silk shirt that looked very nice in the pictures.The shirt was nothing like the pictures on the site, poor quality fabric and buttons, was clearly not silk, had no labels to show the composition or washing guide - both labels I would expect on a new garment.There is no indication on the web site as to where the clothes are shipped from, or where returns have to be sent.I wanted to return the shirt as it was not what I ordered. This whren I was told by old monarchy I would have to return the shirt to the Netherlands at my own cost.... I argued this with the company as it seems very unfair I should incur the return cost for something not as described on the site. They would not budge or accept the item was not what I ordered. They simply restated their returns policy. I said I would return the shirt when they sent a returns label. They refused to do so.I contacted American Express to dispute the transaction, explaining that the shirt sent was not what I had ordered. Amex refunded my purchase price pending further investigation. Some six weeks later Amex advised me they had recharged my account with the cost of the shirt as old monarchy has provided Amex their returns policy. I was told that unless I could provide Amex with proof of returning the shirt they would uphold the old monarchy claim.Very disappointing.It seems old monarchy have found a way of selling sub standard goods to customers, and are backed by Amex because they have a returns policy that states the customer must pay the returns cost eventhough they sent an item that did not in any way match what was shown on their web site.Very disappointed with Amax for letting a company operate in this way.
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