Review Time
DO NOT BUY FROM THESE CON ARTISTS! This is a scam website. They send absolute trash, then refuse to refund you. Even if you eventually get a returns address, it's in China which costs more than your items to return and even when I did return the items, they refused to accept the return and just sent it back. LOEK VERGOUWE is the person responsible and makes out he's your best friend, he's not. He's a con-man just like the rest of this disgraceful organisation. There should be criminal charges brought against such a blatant racquet, scammers!
I ordered from this disreputable company before I looked at Trustpilot.The web site is very professional and looks the part.I ordered in Aug 2025 a pure silk shirt that looked very nice in the pictures.The shirt was nothing like the pictures on the site, poor quality fabric and buttons, was clearly not silk, had no labels to show the composition or washing guide - both labels I would expect on a new garment.There is no indication on the web site as to where the clothes are shipped from, or where returns have to be sent.I wanted to return the shirt as it was not what I ordered. This whren I was told by old monarchy I would have to return the shirt to the Netherlands at my own cost.... I argued this with the company as it seems very unfair I should incur the return cost for something not as described on the site. They would not budge or accept the item was not what I ordered. They simply restated their returns policy. I said I would return the shirt when they sent a returns label. They refused to do so.I contacted American Express to dispute the transaction, explaining that the shirt sent was not what I had ordered. Amex refunded my purchase price pending further investigation. Some six weeks later Amex advised me they had recharged my account with the cost of the shirt as old monarchy has provided Amex their returns policy. I was told that unless I could provide Amex with proof of returning the shirt they would uphold the old monarchy claim.Very disappointing.It seems old monarchy have found a way of selling sub standard goods to customers, and are backed by Amex because they have a returns policy that states the customer must pay the returns cost eventhough they sent an item that did not in any way match what was shown on their web site.Very disappointed with Amax for letting a company operate in this way.
Sent shorts that are were too small, like.. child sized. Very cheap feeling material. Refused to exchanged as I missed the 30 day window. No willingness to support over the internet. Bad experience. Will avoid this brand. I see now they have terrible reviews.
I can't comment on the quality of the shoes, but my three pairs of shoes that I ordered in July are still hanging in the air. I DIDN'T RECEIVE MY ORDER!!! Obviously NO REFUND! The customer service is sending the updates, but NOTHING happens.Complete scammers!
A follow up to my post of September 7th. Since my charge back was instigated on 31st August I have received grovelling e mails (AI) from Old Monarchy, offering me 50% (up from 20/30&40%) that I can keep the clothes, and get a refund if I send them to China at a cost of 20/30% to me!! I forwarded all this communication to my card provider over the last two weeks, as Old Monarchy are trying to wriggle out of the chargeback. Now I am receiving e mails daily saying “if you I drop the charge back from your end we will refund you the full amount”……….I think we all know where that one will go. So no I will no drop the case, the card provider has more than enough evidence in my case as must be the case with other folk. The more people press for chargeback the better as then Mastercard and Visa will surely be in no doubt that they are SCAMMERS.
If I could give less than a one I would I bought some shoes from this company. They sent the wrong size. They refused to give me a refund. They kept giving me offers of partial refund. If I kept the shoes the shoes were in very poor quality and eventually when I said I would not accept a refund unless it was 100% they told me to that I would only receive this if I posted. The shoes back to China it says nothing on their website about them being a Chinese company. I feel that they miss advertised the quality of the product and whether their company was based as the website states it based in Europe.I still have not received any refund.
Absolutely awful experience. I ordered some shoes and were sent some several sizes smaller than ordered. After doing as requested to replace them, twice, and emailing a reminder, twice, I had still not received a returns label. After 3 months they offered me a 30% refund (rather than replacement), which became 50%. So after 3+ months, I have lost £25 and have a useless pair of shoes going to a charity shop
Do not use this company! It is a scam company. I bought 4 pairs of gents chino shorts medium size and what arrived would not even fit a child. The quality was also dreadful. I tried to get refund but to no avail despite the website saying 30 day free return or exchange policy. This was not the case. Please avoid this company!!! Scammers!
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