I invested in a tax-free investment with Old Mutual and requested a withdrawal of my funds on 19 January 2025. I was informed that the process would take 3–5 working days. However, after the specified timeframe passed, I received nothing.I followed up via email and was assured that the refund would be processed, yet I still have not received my money. The lack of timely payment and clear communication has been extremely disappointing and frustrating.As a client, I expected better service, transparency, and adherence to the timelines provided. I hope this matter is resolved urgently.
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