Review Time
Using Old mutual money account as your Salary account is like attempting suicide how can your bank allow a third-party to debit money from your account without your concern as a account holder. There are debit checks I've never approved on my account and they're all active I'm so disappointed into this bank it a kak
Using Old mutual money account as your Salary account is like attempting suicide how can your bank allow a third-party to debit money from your account without your concern as a account holder. There are debit checks I've never approved on my account and they're all active I'm so disappointed into this bank it a kak
Very horrible service.They call me atleast 10 times a day for the samething,I had to block all their numbers.I spoke dozens of their people including managers and no one could help .I have call recordings to prove it.Some of their agents hang up on you.In December 2025 they did not take payments and I had to call them to remind them ,they promised it would not hit my score but it did I called to get this fixed they still hung up on me.I've settled my loan and would not recommend anybody to do business with these people.
I am writing to formally express my dissatisfaction with the extremely poor service and lack of communication I have experienced regarding my request.I have sent multiple emails to Ms Shanaaz Scholtz, who was identified as the Senior Administrator for customer complaints. I was assured that my query would be addressed within four days. Regrettably, this timeframe has long since passed, and I have received no feedback or meaningful update whatsoever.In addition to the lack of email correspondence, I have also been unable to reach anyone via your telephone lines. This is particularly disappointing given that I have clearly communicated the urgency of my matter on several occasions.The absence of communication and failure to meet the promised response timeframe is unacceptable and falls well below reasonable service standards. I expect an immediate update on the status of my request and a clear indication of when this matter will be resolved.Should I not receive a response promptly, I will have no option but to escalate this matter further.I look forward to your urgent attention to this issue.
I invested in a tax-free investment with Old Mutual and requested a withdrawal of my funds on 19 January 2025. I was informed that the process would take 3–5 working days. However, after the specified timeframe passed, I received nothing.I followed up via email and was assured that the refund would be processed, yet I still have not received my money. The lack of timely payment and clear communication has been extremely disappointing and frustrating.As a client, I expected better service, transparency, and adherence to the timelines provided. I hope this matter is resolved urgently.
Old Mutual agent lady that was assigned to help me on the phone lack communication skills and had a nasty attitude I didn’t even get the help I wanted regarding my provident fund because she was busy being sarcastic instead of just getting straight to the point of why my provident fund was not equivalent to the money I claimed
Its has been over 10 years despite me making changes to my old contract this has not been corrected. Furthermore when you call the client services they do a fault finding to find you as the person making the errors. I have personally went to their office in Pinelands in 2017 and again in 2019 to make the same changes which was never corrected and again in 2024. I had a person who called me and spent all my time and still was not able to respond and she put the phone down. I called today and they subsequently could not find my contract and when using their WhatsApp services it shows no contract available, yet I have 2 contracts. Old Mutual client services is appalling and they do not make any effort to correct their mistakes or take ownership. Its has been over 15 years trying to correct my details.
My husband passed away on 3 January. Submitted 6 claims to different companies. All the monies from all other funeral companies paid out in 72hrs still not heard a word from old mutual. Will be canceling policy as soon as monies paid out. Never had more pathetic service. When I read the reviews, I realize I am not alone.Sis on your Old Mutual
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