I am writing to formally express my dissatisfaction with the extremely poor service and lack of communication I have experienced regarding my request.I have sent multiple emails to Ms Shanaaz Scholtz, who was identified as the Senior Administrator for customer complaints. I was assured that my query would be addressed within four days. Regrettably, this timeframe has long since passed, and I have received no feedback or meaningful update whatsoever.In addition to the lack of email correspondence, I have also been unable to reach anyone via your telephone lines. This is particularly disappointing given that I have clearly communicated the urgency of my matter on several occasions.The absence of communication and failure to meet the promised response timeframe is unacceptable and falls well below reasonable service standards. I expect an immediate update on the status of my request and a clear indication of when this matter will be resolved.Should I not receive a response promptly, I will have no option but to escalate this matter further.I look forward to your urgent attention to this issue.
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