Its has been over 10 years despite me making changes to my old contract this has not been corrected. Furthermore when you call the client services they do a fault finding to find you as the person making the errors. I have personally went to their office in Pinelands in 2017 and again in 2019 to make the same changes which was never corrected and again in 2024. I had a person who called me and spent all my time and still was not able to respond and she put the phone down. I called today and they subsequently could not find my contract and when using their WhatsApp services it shows no contract available, yet I have 2 contracts. Old Mutual client services is appalling and they do not make any effort to correct their mistakes or take ownership. Its has been over 15 years trying to correct my details.
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