oldnavy.ca

1.5
1.5 Based on 330 reviews

...

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karim_2317
Deceptive Practices and Poor Customer Service

The company misrepresents its shipping policies. After providing my credit card, they charged me for shipping and additional fees without my consent. Customer service even admitted they could charge whatever they wanted once they had my card information. This is unjust and likely illegal. They repeatedly accessed my account weeks after my order, charging taxes multiple times on items I had already paid tax for. The treatment I received was appalling, with representatives being rude and dismissive. I will never shop with them again.

1
Date of experience: Dec 06, 2025

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