I was stunned by how I was treated after ordering over $100 in clothing. The package arrived damaged, with five items missing. After a lengthy call with customer service, I was told to submit a claim online. Although I received a refund, I was later sent a letter accusing me of being a potential thief without any proof needed from them. I documented everything to show I was not at fault, but they ignored my evidence. As a long-time supporter of the brand, I am deeply disappointed and frustrated by this experience.
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