The website is a nightmare. SLOW. The screens move around on their own and flash to different screens making it difficult if not impossible to use. No customer should need to endure this and need that much patience to order. The cart removes items that sell out but does not notify the buyer in any way. Things are in your cart and then they are gone with no notice, just deleted. The shipping is ridiculous. Slow. Items are shipped from different places , store stock perhaps, so it is very hard to track if and when your items arrive and if the order is complete. I placed an order which took hours to place and I had to take a break between browsing sessions because the site is so frustrating to use. I actually had to place two orders because thing in the cart disappeared so I had to try to remember what they were and go back to try for different sizes or alternatives. 22 days after my order was placed I got two emails telling me that 39 individual items that I bought were not able to be shipped. Yeah, 39 things I bought are not ever coming. I heard nothing for 22 days!!! But don't worry they gave me a 10% off coupon for next time. I have ordered tons of stuff online since the shelter-in-place order and none have been late, or canceled. Amazon has been slow running a few days to a week slower than normal, but old Navy has really taken it to the next level. The Clothes are okay for the money usually but it is not worth the tax on your life force!!! Save yourself the aggravation and shop anywhere else.
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