I have had an exceptional customer service experience with the company. I ordered two decanters as Christmas gifts for someone. Unfortunately, there was an issue with the delivery due to the courier service, which is known for its poor handling of parcels. Since these were gifts, and I was aware of how long resolutions can take with such issues, I reached out to the company's customer service for assistance. They not only responded to my emails quickly, but also provided a solution efficiently without unnecessary delays, unlike other companies. This was my first time shopping with the company, and I will definitely be returning. This is exactly how customer service should be. Thank you! 🩵
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Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware.
