Review Time
Contacted customer several times regarding a £182 order that hasn’t arrived and I get no response. Not sure what to do from here. Payment taken on the 31 December and no update from them or Evri.
Shocking customer service!!
I have had an exceptional customer service experience with the company. I ordered two decanters as Christmas gifts for someone. Unfortunately, there was an issue with the delivery due to the courier service, which is known for its poor handling of parcels. Since these were gifts, and I was aware of how long resolutions can take with such issues, I reached out to the company's customer service for assistance. They not only responded to my emails quickly, but also provided a solution efficiently without unnecessary delays, unlike other companies. This was my first time shopping with the company, and I will definitely be returning. This is exactly how customer service should be. Thank you! 🩵
I have had the BEST customer service experience with OB.I ordered two decanters from OB as a Christmas gift for someone. Unfortunately, as is standard, there was an issue with the delivery thanks to Evri (you may have seen in the news the terrible service they provide, either “losing” parcels or parcels being stolen).As these were gifts, and I know how long any resolution with Evri can take, I emailed OB customer services to ask for help.Not only did they respond to each of my emails promptly, they quickly helped come up with a solution (rather than drag it out like other companies might do).This was my first experience shopping with OB, and I will 100% be shopping with them again. Precisely how customer service should be.Thank you! 🩵
I ordered 2 items for an Xmas gift and received an email 2 days later saying each item will be shipped separately. I initially called to see when the other item would be shipped and the person said its coming from Andover and could not provide a despatch date. She also was unsure what was happening to the other item which stated on my email it had been shipped. As little coherent and factual info could be provided I asked if the item being sent at some point from Andover could be refunded as it had not been despatched. I have been given notiifcation of the refund and it appears that the delivery charge I paid has been deducted. This was not explained to me at the time. I understand that free delivery is given when the customer spends over a certain value, but when customer services cannot establish when an item will be despatched, concerning me that it would not be delivered for Xmas then I do not think the customer should have postage deducted from their refund.
Sent us the wrong item. We ordered the cutest little bedside table and they sent us the wrong one and it doesn't suit our house. And we waited weeks for this to arrive with barely any postage updates. For such an expensive shop you'd expect better honestly.
Company and products are great but they completely let themselves down by using an appalling courier service - EVRI.Parcel not delivered after 2 weeks, I was told 3 times it would be delivered. Terrible communication and no idea what is going on.
First time (and last) purchasing online. Upon delivery the parcels were soaking wet and both parcels open. They use Evri, cheap service and obviously used by Oliver Bonas to keep costs down. Emailed their so called customer service, insincere platitudes, not actually addressing the problems.Last time I will ever purchase from them online and will never set foot in their shops again. A round of applause to their customer service, I am another lost customer by the look of their feedback. I shall inform everyone about the Oliver Bonas experience.
Ordered goods costing £91 as a Christmas present for my granddaughter. To date the goods have not been received. Evri have them somewhere but they haven’t yet been sent to me. Contacted Oliver Bonas to resend my order using next day delivery. I have been told in writing to chase this up with Evri. Unfortunately they do not appear to understand their obligations. The sale is with Bonas who should now issue me with a refund or replace the goods.
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Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware.
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