I ordered the Oliver Cabell Low 1 shoe 5 years and was super happy with it. It was a high quality sneaker with premium materials, that lasted me basically until now. So I went ahead and ordered them again to replace my old pair. Little did I know that they completely changed the product, while the price level stayed the same: high quality materials have been replaced by cheaper ones, e.g. leather looks much cheaper, inner leather lining has been replaced by mesh and shoes are no longer produced in Europe but Vietnam. I obviously requested a return and after lots of back and forth with an unapologetic customer service, I am sending them back now: for a 20 USD re-stocking fee after I have already paid 14 USD for shipping. Very disappointed of what this once great company has become - deceiving consumers and extracting money from them for returns. Update Nov 1: I have returned the shoes on Oct 11 and still have not received a refund. They are now pushing me to accept a store credit. Strongly advise against ordering from this company.
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