Low 1 | Slate Nubuck, Shoes are great, one problem, there was a scuff mark on the shoe, I sent a picture to customer service and they were no help at all, they said they were fine, no scuff marks so not defective, even after I sent a picture showing it, they did not do anything at all, no refund/partial refund or would even take them back. So last time buying from this company, which is a shame, has to be the worst customer service, charged nearly $250USD ($350 CAD), and then $200 CAD customs charge, they claim they are charging less than their competitors but that kinda tells you the story and awful customer service. Would not recommend buying if you want to give them your money for no reason.Also they didn't even bother posting my review (above) and when I asked them what happened to the review, no response. Not a good company and I see a lot of bad reviews here too, guess I'm not the only one.Reply to their reply, the images provided show the scuff mark, they did offer $25 credit but nothing to use that on, would have cost me a lot to ship them back, sad they don't offer free returns like pretty much every other company does, they did reply back regarding the review but not to confirm or say we have posted it, so nothing there, surprised how quickly they respond on trust pilot lol
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