I tried to purchase a pair of shoes from this merchant on January 6. After several months of not receiving the product, I sent a request asking about delivery. Customer support responded saying that the shoes were a “presale” order which meant that the shoes had not been even produced yet and didn’t exist in their inventory, which they never alerted me to when I was trying to purchase the item from their website. They falsely promote their products as these “preorder” sales WITHOUT TELLING THEIR CUSTOMERS ahead of time that these products don’t actually exist. They proceeded to tell me that the item would be ready for delivery in March. Wasn’t ready in March and it was never delivered. I responded back a month later and they then told me that the order would be ready in May which it wasn’t and it was again not delivered. I then sent several emails in June asking for a refund which they didn’t respond to. I’m disputing the charge with my credit card company right now. Stay far away from this company.
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