Ordered a of $200 sneakers, which arrived a month after promised. Tried one shoe on, it did not fit so put them back in the box and returned them. After a month, they finally responded, saying no refund because of wear. There were clearly no signs of wear on these sneakers and they refused to refund my money only to offer a store, credit or new pair of shoes. Customer service for this company is terrible, especially considering the amount of money it cost to buy a pair of their shoes. Their store in New York allows you to try on their sneakers and you don’t have to buy them if they don’t fit, but if you purchase online, you can’t try them on and get a refund if they don’t fit.
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