There is simply no reason to take the risk of shopping here. Ordered a pre-sale item, then later Instructed the company to cancel and refund the purchase in clear and direct language. Customer service continuously offered counteroffers to the cancellation, including jewelry (what?), in an attempt to continue to put the ball in my court until they could ship the item weeks later. Having given them direct instructions to cancel and refund the item multiple times, as well as no obligation to continue responding to their sales team’s counteroffers, I awaited my refund. 10 days later, I asked them again for the status. Customer service responded that I had not responded to their sales offers and now the item was “delivered”, so the matter was closed and no refund would be coming, nor even the discounts that the sales team offered in its counteroffers. The item was at a distribution facility in the next state, three hours away. So, here I sit, with none of the purchased merchandise, the hundreds of dollars paid, nor of course, the now hours of my time that this has taken up for a process that takes seconds with any credible shoe company. The experience would be kind of comical, were it not so much money. It would be silly to consider using them again, given how easy comparable alternatives are.
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