I was really excited to finally purchase these shoes after waiting for so long, but my experience has been extremely disappointing. When they arrived, they looked like someone had spilled a drink on them or that they had been rubbed during transit. I contacted customer service to express my concerns, but they informed me that the damaged appearance was the “look I ordered” and that every pair is individual.To make matters worse, I had to pay AUS$45 to return the shoes, and I will be charged an additional USD$20 refund fee. I had always wanted a pair of these shoes, but now I’m completely disheartened. I don’t even want to exchange them for another pair because I can't trust that I’ll receive anything better than what I got. Please look at my pics and compare them to the ones on the website—there's no comparison. A huge letdown!
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