Great shoe the first time I ordered. Ordered a second pair and stitching was off and a dent in the toe of the shoe. When I reached out to customer service to ask for an exchange they asked me to send a photo, which I did. They proceeded to tell me it is a blemish in the leather and since it is a natural material there might be blemishes in the shoe. I explained it was a "dent" on the front of the shoe which is very noticeable. They tried to have me return the shoe, AT MY COST, without the promise an exchange would be possible until they could inspect it in person. I sent them a photo which clearly shows damage that no one would want to wear! I since switched ordering to Thursday Boots for my shoes and the quality is superior.
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