I strongly advise against purchasing from Oliver Cabell. My experience highlights significant issues with their sizing, return/exchange policy, and customer support.I purchased shoes in my typical size, consistent with numerous other brands, but the Oliver Cabell pair fit uncomfortably tight. While initial shipping was paid, and a $25 introductory discount was applied, resolving the sizing issue proved impossible without significant financial penalty.There appears to be no straightforward exchange process. Returning the shoes results in the forfeiture of the $25 discount. To re-order a different size, I would incur shipping costs again. Essentially, returning the ill-fitting shoes means I lose approximately $50-$55 (original shipping, lost discount, potentially other fees) and receive no product in return. This policy effectively penalizes customers for Oliver Cabell's unreliable sizing.Compounding the issue is the complete absence of customer service. Despite sending multiple inquiries over the past week seeking clarification or assistance, I have received no response whatsoever. This lack of communication is unacceptable and leaves customers stranded when problems arise.Based on this experience, I cannot recommend Oliver Cabell. Their policies seem designed to disadvantage the customer, and their lack of support is appalling.
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