If I could give it a zero, I would. I placed an order for their men's Low 1 | White (EE Wide) shoes. It took over 4 months to get delivered, because they said it was being made by hand. I got the shoes for my fiance, and when it came, he tried it on. He couldn't even stand in the shoes, because they were hurting his feet. Despite how excited he was for the shoes, he wanted to return them because he was not going to be wearing them. They were defective. So, I tried to submit a return on the website. I bought the shoes for about $215. But, when I was returning them, I got two options that provided two different return methods (1) refund to original payment method (2) store credit. Since we waited a long time for the shoes, we didn't want to place another order and take the risk of it being defective again. So, I obviously wanted to do a return to original payment methods. However, the prices offered for the two methods were different by $40. When I reached out to Olilver Cabell, they said it was because they have a restocking fee. I explained that we weren't returning it because we don't like the shoes, we are returning it because the shoes are defective. This conversation started back in early October a week after we received the shoes. It is now mid-November, and I still haven't gotten a resolve to this matter. The Oliver Cabell team keeps asking me the same questions, despite me providing all of the necessary information, including pictures of the defective shoes. To top it off, they don't even honor their 60 day warranty. These are expensive shoes. They also took a while to get to us. And now, having to go through this is extremely agitating. They don't respond to emails, they give you vague responses, and they are not willing to give me my money back even though the shoes are unworn, in their original packaging. DO NOT BUY FROM OLIVER CABELL. Honestly, such a waste of money. This is definitely a fraudulent business.
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