SCAM SITE - AVOID AT ALL COSTS!I ordered trainers as my son’s main birthday present on 8 May, which had an expected delivery of 3-5 days. I was then told the trainers were a pre order item and wouldn’t be made until June at the earliest. I asked for a refund, they asked me to choose another pair of shoes that were in stock ready for immediate dispatch. We did this. Then they sent the wrong size after several emails from me confirming the required size, then I got hounded for an additional £59 “import duties charge” before they’d deliver the shoes. I objected only to be told the terms and conditions of sale state I’d have to pay a £75 undelivered item charge!!I said no, I want a refund and to cancel my order. They then said they’d pay the duties and cancel the £75 charge if I still accepted the trainers. My son wanted the damn trainers so I reluctantly agreed - I was told the trainers were on their way - received update emails saying they’d been dispatched etc - only to receive another email from Niel at Cabells stating this second pair of “in stock for immediate dispatch” trainers were, in fact, out of stock and to proceed we’d have to start the whole sorry saga again of choosing an alternative pair. THIS IS CLEARLY A ROGUE, SCAMMING SITE - NEVER ORDER FROM THEM.I am now having to pursue this as a dispute, a breach of the distance selling regulations/ consumer contract regulations. Financial mis-selling and fraud are criminal offences and I will need to claim compensation / damages. I am an experienced solicitor (currently non practicing) so they have messed with the wrong person. Oliver Cabell’s have circa £200 of my hard earned money and I want it back plus damages for the hours/days/weeks spent on this to still have no trainers and be significantly out of pocket.In response to the reply, I did not use the same login details for the cabell’s site as I did for trust pilot - the criterion is different. Niel has been emailing me until sudden radio silence after I asked for a full refund. I have emailed daily for five days and still no refund. I am circa £240 down plus several minutes / hours of my time spent on this. Please respond to my emails and provide me with a refund!
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