Oliver Cabell takes no shortcuts with respect to the quality and and thoughtfulness while creating their products. That said, hot items sell quickly as they should and I ran into a related issue. I originally made the mistake by ordering a female size 11 rather than men, so naturally I attempted to exchange the product. Unfortunately, the model I had ordered had sold out, so Joshua informed me that several other models were available in my size - I chose a pair, it was confirmed - problem solved right? Not quite. Joshua promptly got back to me apologetically and continued to discuss options. While a newer model was not available until June, he subsequently informed me that he has been monitoring my original request, took note of a cancelled order, and immediately placed the order for me. It was extremely apparent Josh went above and beyond, and I can't thank him enough. Oliver Cabell knows not only quality products, but quality people - and they have a lifetime customer in me.
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