Very simple story: bought the shoe and wore it for a day. Barely used condition. Shoe did not feel comfortable in the front after a few hours, gave me a blister due to shoe being too narrow in front as others have reported. Unable to wear shoe going forward.Reached out to customer service, got someone named ‘Joshua’ who asked me to upload photos of shoe to show condition. After sending, told me don’t bother returning as they will be denied as they are not ‘pristine’. Offered no other support and left me really dissatisfied. Now I’m stuck with $250 shoe that I can’t wear and are brand new. You may as well advertise: no returns under any circumstances. That is the actual policy and anything else is misleading.I find it ridiculous a luxury shoe brand charging over $250 would not consider an exchange in such situation. Your customer service team has no consideration for the customer. Joshua even had the audacity to write me, “it is imperative for us to maintain the quality of our products and ensure customer satisfaction by only offering items in pristine condition” therefore he won’t accept a barely used shoe return. Are you seriously going to tell me how important it is for the next customer who gets my returned shoe that it has to be pristine quality? What about the actual customer in question (ie me) who paid money and can’t use your product? Did it ever occur to you to figure out how to deal with returns responsibly as a shoe company as it’s part of doing business and not put it on your customers? I hope to never hear about the brand ‘Oliver Cabell’ again. Maybe it’s just Joshua but he ruined your brands reputation for me given this experience. Don’t bother writing back to this review unless it’s a complete reversal of what Joshua stated actually exchange the shoe.
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