It was late and the send me so many emailed. I opened one and saw they were having a summer sale. I bought a necklace. When I clicked on it it said free shipping. So I bought it. The moment I clicked pay I saw they added a $10 shipping fee. The necklace was less than $30. The moment I saw the charge I went to cancel the order. They have no phone number or chat function. (I learned later they had a chat if you go through their store website) but when you hit contact—the only choice is email. So I wrote asking to simply cancel the order. They responded and asked me to send the code I used. I responded with a picture of the website that clearly says “free shipping” with no minimum amount near it. Two days later they sent me their shipping policy. (I didn't ask for the policy and just asked to cancel and I responded as such. No response. I wrote again asking for a response. And they said-they can not cancel an order. They did not say that in any of the those correspondence so it was all a waste of time and it’s ridiculous. Why they couldn’t even try to remedy I don’t know.
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