Ordered a pair of Low ones and they arrived in the wrong packaging (plain cardboard box) with pink and blue marks all over the shoes. Instead of offering to replace them or refunding me, they instead suggested I remove the marks myself using a naked flame...I have now spent the last month trying to get them to refund me before they finally informed me I would have to pay to send them back myself even though they clearly sent me shoes that were not meant to be sold and the fault originally lies with them. Extremely poor customer service for a company that is selling $200+ shoes and trying to fashion themselves as a 'premium' brand.
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