No comment on quality of product; completely disgusted at business values and customer experience. Don't support this company!I placed an order for the Tigger on May 25 for a trip two weeks later. I escalated the importance of this order and that if they couldn't deliver in this time period that I didn't want to proceed (ref. multiple emails to agents Joshua and his manager Sundie). When the shoes still hadn't shipped in a week (June 2), I inquired again with Oliver Cabell who provided no solution. I then asked them basic questions like splitting the order with the item holding the full shipment and reiterated that I wanted to cancel the order if Oliver Cabell wasn't able to deliver before my trip. Only by asking basic questions on solution options were they then able to move the shipment forward.Unfortunately, Oliver Cabell still wasn't able operationalize shipment until June 6 (12 days after order!). I again contacted Oliver Cabell and reminded them of my deadline and options to expedite shipping.My order arrived after I left for my trip and, as was reminded multiple times to Oliver Cabell, was rejected and returned to sender.Despite proactive and transparent communication and providing solution options that customer support wasn't able to identify... Oliver Cabell still charged me the $40 restocking fee. Argh!The customer service manager (Sundie) was adamant in proceeding with the restocking fee despite Olver Cabell's operational bungles in shipping and lack of customer support capabilities & follow through. Oliver Cabell values taking your money more than customer experience. Apparently $40 is more important to them then ruining a customer's impression and experience.Recommendation - There are plenty of cool shoes out there. Take your business to a company that can deliver and cares about you.
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