I’d give them 0 stars if I could. I returned a pair of shoes on 18/04/23 via DHL tracked delivery which notified me they had been delivered on 24/04/23. I have been in touch with their support team back and forth for a few weeks now to request an update on the return status but keep getting the same response that they are very busy processing orders/ exchanges/ returns and they will get to it very soon. After a few weeks it stops being believable. Not only this, but every response I get they mention they are sweeping the warehouses to locate the returned item and each time I ask for an update, I get the same response that they are still trying to locate it and they’ll process the return soon. Incredibly frustrating process as each time you request an update they find a new way to word the previous messages they have already sent you. So it’s been over a month since they received my returned item and nothing has been done about it. I’ll be contacting my credit card company because Oliver Cabell are clearly not doing anything to help. If you want my advice, just save yourself the hassle and go buy some shoes from somewhere else.
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