My shoes were delivered on May 31St. I opened the return on June 1st because the shoes did not fit.At first, they required a picture of the box and the shoes in the box. I complied, and never heard back from them. I sent emails finally I was told I had to prove the shoes had not been worn by sending photos of sides bottom etc… I sent the photos as requested last Sunday and they still have not responded or approved the returnHORRIBLE COMPANY!!!!!Thankfully I paid for these with AMEX platinum they will protect me from this corrupt company
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