Made an order on the 23/5 there was a promotion online and when it was at the payment page, the price i agreed to pay (clicked on) and the amount deducted on my credit card was totally different. I quickly contact the customer service to tell them to cancel the order and refund my money immediately. Talked to customer service that day and following 2 days, was assured there will be a follow up. DHL whom they used was super good updated me the company went ahead to ship it to me anyway, i asked DHL to return the shipment and this was 29 may, 2 weeks ago. I didnt hear from Oliver Cabell about the refund. 1) I asked for a cancellation within 10mins of knowing the mistake between the system shown and credit card deducted amount via email and 3hours later via CS when their CS chatline open 2) I am shocked they did not follow up with giving me a refund 3) I will be charged USD 75 for the delivery that I have asked to be cancelled. 4) The CS I communicate with Joshua says they might have destroyed the goods and not refund me the USD 891! Total fraud!Update: to respond to your reply. In the 2nd order on the pay page, it was stated as USD 10.80. And when i click pay, it went to USD 891. (Like you mentioned your system had a problem that day and thus you should look into this as a problem from your system).2ndly, it was not an immediate fulfilment, infact you shipped it 48hours later, if you were an honest retailer you would have been able to manage the cancellation within a 2days lead time.3rdly, DHL has returned all the goods to you in good condition and signed off by your logistics handler on 5th June. But to date your team has delayed giving me a refund. How is this reasonable?
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