Buyer beware, this company should be ashamed of themselves. Their support matches the quality of their product, total trash.Original review:I should have read these reviews first. I bought a pair of Navy low top sneakers on May 30th, they arrived promptly but they had one ivory sole, one white one, I didn't even try them on, horrible quality control, decided to return them the same day.But, you can't just return them like every other company, instead you submit the return have to them evaluate the return, approve it and get back to you, which they don't. It's been 4 days and two emails and zero response.So, I'm filing a dispute, whatever it takes to get my money back and never shopping here again.Update June 12th : They sent me return info and said "Once our returns team confirms that we have already received your returned order in good/resell-able condition" they can process the refund right away. Well, they received the shoes 12 days ago, I had to contact them and tell them they got them back, and guess what? Even though I was told "Our system doesn't show that it has been received yet, although the tracking shows otherwise", still no refund. Horrible company, going to the Better Business Bureau next.Update July 11, 2023. Still no refund but they are "working diligently on it" according to their response to my BBB complaint. This company is a total joke, buyer beware.Update August 10th. They have since ignored my BBB (saying there was a chargeback to my bank and nothing they can do, but I used Affirm to purchase, not my bank), regardless Affirm sided in my favor on the dispute and refunded me.A simple return of an inferior product took over two months. The company did zero to assist, they are one of the worst companies I've ever dealt with.
Claim your business profile now and gain access to all features and respond to customer reviews.
