I ordered with expedited shipping. What is never stated or explained is that expedited is 2-4 days from the time they fulfill your order. My order arrived 10 days after placing the order. When I realized the deception, I contacted customer service who offered a refund since the order had not be fulfilled yet. The rep said he would verify and contact me back. The order status at that time was unfulfilled. Two days later, I was contacted and told the order could not be canceled or refunded because it had not been filled. Of course it had. Two days later and after I complained about the deception in shipping times. I received the order and am not happy with the entire experience and quality of the shoe. There are way better options in quality and customer care at a lower price. Now I discovered, I have to pay a $20 return fee. Horrible customer service and average quality.
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