This has been one of the, if not the, worst online shopping experiences in my life. I have ordered two pair of shoes from Oliver Cabell to the EU. The sending was quite swift but ordering from the EU you need to be aware that you will...... pay VAT TWICE, the invoice will state the US VAT and you will have to pay an additional VAT as part of the duty fees (EU VAT). I would have expected just to pay EU VAT as part of the duties.... in the likely case the shoes won't fit YOU need to pay for the return to US... despite having received the return packages over a month ago hear nothing back from the support. Ultimately, be ok with that you (maybe) won't get refunded. It has been + 1 month since the shoes are back with them and still haven't got any money refunded.Overall, the experience is extremely bad, and I would really avoid this brand overall. Unfortunately, this lesson cost me a lot of money. Hopefully, others won't make the same mistake. AVOID this brand. DO NOT BUY here.
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