UPDATE: I dropped them down to 1 star. I returned my shoes on the 5th. They received them that week. It’s now 6/27 and I still haven’t received a refund. They say they see it’s delivered but they haven’t checked them yet. I HATE THIS COMPANY. (Minus their jewelry) Their customer service still takes days to reply. I’m considering going through my credit card company for a refund at this point.Original ReviewI’m giving them a 2 for a few reasons. 1. Their customer service takes days to reply to emails. 2. You have to be approved for a return, keep in mind they take forever to reply to emails. 3. The shoes they sent me were scuffed at the toe. 4. They charge you $20 to return their defected product. Returning to Saks, Nordstroms and Neiman’s is a breeze and I’ll just stick with them. After reading OC’s response, I went and looked at the shoes again, they are blemish free minus that one spot on the toe. I’ve purchased distressed shoes and you know they’re distress the minute you get them. I’ve shown this shoe to my kids and wife and all agree this looks like a QC issue. I just want my refund. Wish they sent return labels in their boxes.
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