Received my shoes and they were undersized to the point where I couldn’t even try them on so I packed them up immediately and sent back with their return service in perfect condition (which I was charged shipping for). After the return arrived I waited and waited for a refund that never arrived at which point I had to contact their customer service. They said they received it but they had to check with their warehouse that deals with thousands of order so it would take time. After more back and forth they falsely claimed I wore them outside and so they couldn’t refund me. When I requested more information they said they had to get back in touch with their warehouse to get a picture to confirm. I am still waiting on my refund. This has hands down been the worst customer experience I have ever come across and I feel robbed.
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