What I bought: Oliver Cabell Low 1, White/White, size 11.What I got: A shoe with grey soles, "Margom" soles that are suspiciously missing the trademark stamp. Headaches with the exchange process, and even more headaches with the returns process that is still ongoing.I returned my shoes for a smaller size, and reached out to their infamously terrible customer support and asked what the deal was with the grey soles. "Julie" from Oliver Cabell (OC) assured me they were genuine, and might just be a mistake. No worries, these things happen I guess.Wrong. My exchanged pair also had unbranded grey soles. Angry, I go about the returns process and discover that OC demands a $15 restocking fee for returned merchandise. Absolutely furious, I email customer support again and explain to them I will not be paying anything to OC for the receipt of defective merchandise. "Josh" from OC says that "this isn't the experience they want their customer to have" and that he'll "request that the $15 fee be waived". (Mind you, at no point during the purchase process was this fee mentioned at all. Not even under their "returns" section on the website, which is not only sketchy, but possibly illegal depending on where you live). As of 2/25/23, I've already attempted to return the shoes once, and failed to do so because they (OC) removed the USPS QR code that I was intending on using for the return, and the USPS will not print a paper label for you. Not only that, but the return slip did not reflect having the $15 handling fee removed (despite "Josh" claiming he would have it waived).At best, this is willful negligence. At worst, this is an attempt at fraud (by getting me to return the defective shoes using the return slip that does not have the fee waived, they will keep my $15, and when I go to dispute it with my CC company, OC will throw their hands up and say "Well, HE signed it.")So, I've opted to email them back stating that if they want their defective shoes back, they will have to send me an updated slip reflecting the $15 fee being waived and a new QR code, otherwise I'm just going to assume they're playing games and I'm going to initiate a chargeback. I've read many reviews describing similar situations, and several of them even worse than my own experiences. If you're wanting to order from OC and you're optimistically thinking "Well THAT won't happen to me", I would advise you to assume it will. I regret not trusting other reviewers. Do some reading on Reddit/BBB/TrustPilot about OC, it's almost all terrible.Edit (2/27/2023): I love how in their reply they don't even attempt to explain the defective shoes. And yes "Sundie" I'm well aware that the USPS will graciously accept a package that's been lovingly labeled and taped for them. What I'm referring to is the QR code that expedites the process and makes a consumers life infinitely easier by making the USPS print/label the package for you. Don't misquote me. The shallow attempt to save face is laughable. Your shoes will be in the mail tomorrow, and don't think I didn't photograph them from every angle beforehand. Just in case.
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