olivercabell.com

2.2
2.2 Based on 883 reviews

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Yasmin B.
horrible return policy

I loved the look of the shoes, but they were too large for my boyfriend's feet. He wore them around his (extremely clean!) house for 20-30 minutes, trying different socks, hoping to make it work. However, they kept flopping off the back of his heels. He told me the bad news, so I went to exchange them. They requested photos of the shoes, which I provided. I was then told that the shoes could not be returned because they had been "worn." The shoes appeared to me to be in perfect condition - though I guess he should have scrubbed the soles before photographing b/c I suppose there was a hint of something indicating he had walked around his house. So now he has an unwearable pair of $300 shoes. What is especially irritating is the I told multiple friends about these shoes as a Christmas idea for their husbands, and I know at least two of them purchased a pair. I feel like I was about to be a superfan and was left incredibly disappointed by their decision to not allow an exchange. Soooo....order at your own risk!

2
Date of experience: Jan 23, 2023

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