Really bad customer service and product. I ordered the high tops on Oct. 19. Under the shoes on the website it literally said “ships in Oct.” After waiting until the end of the first week of November, I sent a quick e-mail to the company to get an update. At that time, I was informed that my order would be delayed at least two weeks due to “issues” on their end. When asked if they could send me a different pair in the meantime so I could at least see if they fit, the customer service representative suggested “I come to their store in New York” to try them on. Comical and rude all at the same time. After a few more e-mails with customer service and pointing out the website clearly was misrepresenting the inventory available, they chose to never fix the issue. Yep, just continued to tell on people on their site their orders would ship in October even though it was already November. Further, I was later informed after pushing a bit that they were actually inventory issues on their end and that they had no high tops in stock. I finally got my shoes end of November… and they are poor quality. First time putting on the high tops, pulled the back strap so so lightly to get them on… the leather on the back ripped. I do like the look of the shoes generally, but I would caution anyone looking at the high tops to look somewhere else.
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