Ordered a pair of "pre-order" women's shoes November 17, 2022. Based on the "pre-order" information provided in the product listing I expected they would be shipped in early Dec. They were not. Then I was told 12/22/22 my shoes were being created in their Italian factory and would be on their way to me soon. It is now 1/10/2023. I don't have my shoes and the website describes my order as "unfulfilled." Further, unlike most reputable companies that bill you only when the order is shipped shipped, they charged my credit card on the date of order 11/17/2022. I have now requested that they cancel my order and refund my payment.
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