order #262772I placed an order back in October '22. Have been in communication with customer service but really only after I left a review on this site. Seems to be the only way to get anyones attention. I purchased a pair of shoes that had an issue with the structure of the heel. I returned for refund after 2 weeks of owning. they refuse to refund, claiming it was caused by me. They offered a replacement shoe. I emailed them a couple weeks back with the model and size to have sent. They have not replied to 3 email communications.So they've charged me, have the returned shoes, I have no product as they hold my money and ignore my communications. For this day and age you would expect much better customer service.Hopefully this will get my exchange processed, even though what I really wanted was a refund. Buy at your own risk
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